FAQ's

At NEVOO, we believe healthy hair starts with a healthy scalp. Below are answers to some of the most common questions about our products, shipping, subscriptions, and orders.

What is NEVOO Hair Growth Oil?

NEVOO Hair Growth Oil is a premium scalp and hair care formula designed to nourish the scalp, support healthier-looking hair, and become part of your daily hair wellness routine.

Who is NEVOO Hair Growth Oil for?

Our formula is suitable for anyone looking to improve their scalp care routine and promote healthier-looking hair. It can be used on most hair types and textures.

Can both men and women use NEVOO?

Yes. NEVOO is formulated for both men and women.

How do I use the product?

Apply the recommended amount directly to your scalp using the dropper. Gently massage the oil into the scalp with your fingertips and leave it in as directed. For best results, use consistently as part of your regular hair care routine.

How often should I use it?

For the best experience, we recommend using NEVOO consistently according to the directions on the product label.

Is the oil greasy?

Our lightweight formula is designed to absorb well into the scalp while leaving minimal residue.

Can I use it with other hair products?

Yes. NEVOO can generally be incorporated into your existing hair care routine. Allow the oil to absorb before applying additional styling products.

Is it suitable for all hair types?

Yes. Our formula is designed to work with straight, wavy, curly, and coily hair types.

Does it have a fragrance?

Our product may have a light natural scent from its ingredients. Please refer to the ingredient list for complete details.

Where can I find the ingredient list?

A complete ingredient list is available on each product page.

Where do you ship?

We currently ship within the regions listed at checkout. Additional locations may become available in the future.

How long does shipping take?

Orders are typically processed within 1–2 business days. Shipping times vary depending on your location and the shipping method selected during checkout.

How can I track my order?

Once your order has shipped, you'll receive a confirmation email containing your tracking information.

Can I change or cancel my order?

If your order has not yet been processed, we'll do our best to accommodate changes or cancellations. Please contact us as soon as possible.

My package arrived damaged. What should I do?

If your order arrives damaged, please contact our support team within 48 hours of delivery and include photos of the damaged package and product.

How does the subscription work?

When you subscribe, you'll automatically receive your product at your selected delivery interval while enjoying subscriber savings.

Can I pause or cancel my subscription?

Yes. You can manage, pause, skip, or cancel your subscription at any time through your customer account.

Can I change my delivery schedule?

Absolutely. You can update your delivery frequency whenever you'd like before your next billing date.

Will I be charged automatically?

Yes. Subscription orders are billed automatically according to your selected delivery schedule until you make changes or cancel.

What is your return policy?

If you're not completely satisfied with your purchase, please review our Return Policy or contact our support team for assistance.

What if I received the wrong item?

If we made a mistake with your order, please contact us and we'll work quickly to make it right.

Is NEVOO safe to use?

Our products are formulated with carefully selected ingredients. If you have sensitive skin, we recommend performing a patch test before full use.

Can I use it if I have a medical condition?

If you are pregnant, nursing, have a medical condition, or are under the care of a healthcare professional, please consult your physician before using any new cosmetic or personal care product.

Is this product intended to diagnose or treat medical conditions?

No. NEVOO products are cosmetic hair care products and are not intended to diagnose, treat, cure, or prevent any disease.

I still have a question.

We're here to help.

Email: support@nevoo.com

Business Hours:
Monday – Friday
9:00 AM – 5:00 PM

We aim to respond to all customer inquiries within one business day.